Intercom

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Routing and queuing applications are used to receive, route, and deliver omnichannel interactions to the appropriate agent (live or automated).

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. What does load us up for the win though, is choosing empowering technology and making it fit beautifully. Sales & service. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. A former UK Customer Experience Awards judge, Salman Sharif is a Customer Experience Specialist and Influencer. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132