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Uniphore Collaborates with Cisco to Enable Better Customer Experiences

Uniphore

DECEMBER 14, 2021

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. These types of advances are transforming customer experience across contact centers for global enterprises.

Sentiment Analysis 264
Sentiment Analysis Customer Experience ML Contact Center 264
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Phygital Customer Experience: Make customer service your competitive advantage

Logicalware

MARCH 1, 2023

This means that agents may need to have a deeper understanding of each customer’s needs, preferences, and history with the company. With almost 90% of customer journeys now beginning online, organisations need to be able to deliver compelling online customer service, sales and marketing experiences.

Customer Experience 52
Customer Experience Customer Service Touchpoint Sentiment Analysis 52
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