Customer Service Customer Survey Double-Barreled Question Gaming 
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Or is it for the company to measure the quality of their customer service? Why Issue Surveys? . Bad Customer Surveys are Ubiquitous.
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Or is it for the company to measure the quality of their customer service? Why Issue Surveys? . Bad Customer Surveys are Ubiquitous.
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