Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. Aladdin’s genie had three wishes.

CX 97

CX CXM Customer Journey Map Sports 97

ClearAction

OCTOBER 25, 2022

Great news: it is less expensive than what you are doing now in CXM. Your organization’s scores reveal your customer experience maturity: Mobilize CXM, Operationalize CXM, Align CXM, Embed CXM. Apply: how managers apply CX insights indicates your Align CXM and Embed CXM maturity levels.

CXM 71

CXM CX Sports Customer Experience Management 71

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

MAY 31, 2015

Since customers are the source of everyone’s budgets, paychecks, and meaningful work, customer experience is the magic potion that provides common ground, shared vision, and a unifying force. There is little, if any, coordination among these managers of customer experience in most companies. Customers First, or Employees First

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

ClearAction

DECEMBER 31, 2015

. “Customer experience governance is essential to ongoing success, especially in terms of enduring CX ROI (return on investment). Here are 3 keys to getting it right: CXM infrastructure, CX champions, and CX momentum.” ” Breaking Down Silos for Customer Experience Management.

Customer Experience 63

Customer Experience Sports Government Customer Experience Management 63