Shep Hyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. 3 Common Customer Complaints and How to Address Them by DP Taylor.

Customer Service 57

Customer Service Sports CX Customer Experience 57

CX Accelerator

FEBRUARY 3, 2018

Using DiSC in a customer service context to enhance both the customer and the agent experience. There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. Enhanced Agent to Agent Dialog – Customer Service is a team sport.

Customer Service 140

Customer Service Sports Construction Compliance 140

SurveySensum

DECEMBER 26, 2023

A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. Can’t sell garbage, but service goes a long way. What would you choose?

Customer Service 52

Customer Service Customer Loyalty Sports Social Media 52

Customer Service Life

FEBRUARY 12, 2019

Have you noticed the change in professional sports television viewing over the past few years where it’s become standard for a rules official, oftentimes a former referee, to provide expert interpretations of the rules and judgment calls in instant replay situations. If you’re not into sports, just take my word for it.

Customer Service 88

Customer Service Sports Contact Center Customer Experience 88

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport).

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport).

ML 72

ML Customer Service AI Sports 72

Shep Hyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 61

Customer Service Artificial Intelligence AI Sports 61

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. Aladdin’s genie had three wishes.

CX 97

CX CXM Customer Journey Map Sports 97

Zendesk

OCTOBER 5, 2023

Founded in Osaka, Japan in 1906, Mizuno has since grown into an international brand supplying athletes around the world with exceptional sports equipment, sportsware, and accessories. A dedicated golfer, Conner joined Mizuno right out of college as a customer service rep almost 20 years ago.

Sports 52

Sports CX Gaming Manufacturing 52

Fonolo

DECEMBER 8, 2023

Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! Today’s trends are tech-driven Today’s top customer service story is all about technology. Contact centers are eager to save labor costs by employing these better bots in a customer-facing capacity.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

Fonolo

MAY 16, 2018

In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. Players in the customer service (CS) game know this better than most. Read on to learn about what we think of as the “ 5 R.U.L.E.S.

Customer Service 90

Customer Service Contact Center Sports Social Media 90

CSAT.AI

SEPTEMBER 5, 2018

These are reasons customers contact customer service but are these the only times customers communicate? There are other valid reasons a customer might contact your business. Consumers contact customer service when they need more information on your product. More Information, Please.

Customer Service 52

Customer Service Sentiment Analysis Sports Customer Retention 52

Shep Hyken

OCTOBER 4, 2022

The Link Between Soccer (Football) and Customer Service. Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4). What can customer service teams learn from soccer teams? Turn customers into fans.

Sports 57

Sports B2C Social Media Gaming 57

Chip Bell

OCTOBER 1, 2018

National Customer Service Week will be this week–October 1-5. Over the next five days, we will celebrate heroes who deliver over-the-top innovative service. Leaving them in the hands of a stranger was no doubt like leaving your hand built, perfectly restored sports car with a new mechanic.

Customer Service 45

Customer Service Sports Innovation Customer Experience 45

Customer Service Life

SEPTEMBER 27, 2017

Tune in as we talk about our favorite sports teams and share some practical advice on working effectively with an outsourced customer service team. Here are the questions for this week: Icebreaker Question: What is your favorite sport to watch and who is your favorite team to cheer for? .

Sports 22

Sports Contact Center Customer Service 22

Inside Customer Service

APRIL 8, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. We're working on ways to Wow our customers." What is a customer service wow? My surprising advice?

Sports 183

Sports Contact Center Customer Service Retail 183

Fonolo

SEPTEMBER 13, 2018

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83

Sports Gaming Contact Center Social Media 83

Chip Bell

OCTOBER 1, 2018

National Customer Service Week will be this week–October 1-5. Over the next five days, we will celebrate heroes who deliver over-the-top innovative service. Leaving them in the hands of a stranger was no doubt like leaving your hand built, perfectly restored sports car with a new mechanic.

Customer Service 40

Customer Service Sports Innovation Customer Experience 40

Intercom

MAY 4, 2023

Some businesses seem to have mastered the art of exceptional customer service. As customer expectations continue to rise and businesses compete ever more for their attention and loyalty, delivering exceptional service is no longer just a nice-to-have – it’s an absolute necessity. What is their secret? Short on time?

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. Carolyne quickly realized the importance of anticipation.

Sports 78

Sports E-commerce Customer Experience Legal 78

Shep Hyken

JANUARY 25, 2023

The Selfie Experience is easy to create when you are in an events business, such as a Broadway show or sporting event. It’s about creating an experience that is so good the customer wants a memento, in this case, a photograph. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sports 72

Sports Social Media Start-ups Customer Service 72

Shep Hyken

SEPTEMBER 22, 2021

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , which by the way, is finally out. So there you have it.

Sports 94

Sports Finance Customer Service Sales 94

ClearAction

SEPTEMBER 22, 2022

Lost ROI on customer acquisition cost. Preventing churn : Customer Service + escalations + remedies + refunds + returns. Customer Success + Loyalty programs. Like the players on a team sport, anyone in your firm can cause poor experience. I call these remedial CX costs : expenses to remedy things that went wrong.

CX 62

CX Sports Non-Profits Touchpoint 62

Fonolo

JULY 5, 2023

This is the best way to prevent damage and creates a very personal, attentive service. The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. Customers don’t want to call you in the first place.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Controlling Touchpoints Model. Influencing Companywide Model.

Sports 62

Sports CX Scorecard Touchpoint 62

CSAT.AI

AUGUST 3, 2022

Lego doesn’t just have customers, they have collectors and even competitors. They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Lego’s building sets and famous interlocking bricks came into being as a response to customer needs.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Shep Hyken

JANUARY 18, 2022

Feedback: Collect, assess, and act on your customer & employee feedback to grow & scale your business. Take the time to share customer feedback with everyone in the organization – from the executives to the newest customer service rep. Some metrics may even lead to customer neglect. New York Times ?bestselling

Sports 72

Sports CX Customer Experience Management Customer Feedback 72

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Set against the backdrop of global labor shortages and increased importance placed on customer service, call center agents find their status rising. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Shep Hyken

JUNE 28, 2022

He shares how companies can utilize customer feedback to create a great experience. Top Takeaways: There is a slow death of customer service. Customer service is a team sport. Technology, like Realtime Feedback, can help you work with your customers to create the best experience for them.

Social Media 57

Social Media Entertainment Customer Feedback Sports 57

ClearAction

JUNE 8, 2015

Creating World-Class Customer Experience Teams. In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports!

Sports 94

Sports Customer Experience Scorecard CX 94

Fonolo

AUGUST 11, 2020

Managing customer perceptions and expectations is one of the most essential components of a successful customer service department. To do this, you need to understand what factors affect customer perceptions. We’ve covered the main factors that influence how customers perceive your business.

Social Media 87

Social Media Sports Sales CX 87

Execs In The Know

MARCH 13, 2023

During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost. Shep Hyken.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Aquire

DECEMBER 21, 2021

Since we specialize in customer experience, we made a list (and checked it twice) of New Year’s resolutions to consider to improve your customer service in the new year. Finances : Save costs with self-service. And in business, finding cost-effective ways to deliver better services is a year-round pursuit.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Customers That Stick

DECEMBER 18, 2014

Customer Service < Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? Tell us how one outside influence impacted your customer service or customer experience thinking. Transactional > Relational.

Customer Experience 162

Customer Experience Sports Construction Social Media 162

Customers That Stick

FEBRUARY 12, 2015

Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? As a young teenager, I already knew that customer service was important. In turn, customer service is something that is important to me as well.

Customer Experience 160

Customer Experience Sports Social Media Customer Service 160

ClearAction

OCTOBER 25, 2022

It’s for everyone who collects and manages insights: Marketing, Customer Experience, Customer Success, Customer Service, Partner Experience, and Employee Experience teams. To celebrate your commitment to almost-automatic CX excellence, submit your team’s progress to the CX Team Sport Awards. Learn More.

CXM 71

CXM CX Sports Customer Experience Management 71