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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. Chapters Chapter 1 What is live chat for higher education? Chapter 2 Why is higher education adopting live chat? Table of Contents What is live chat for higher education? Why is higher education adopting live chat?

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Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk

Alana Ramo, director of the Agents of Change program, explains why this work is so vital: “Zendesk helps nonprofit organizations train students with backgrounds in traditional customer service so they can enter into new careers with tech-enabled companies and access more opportunities. It also offers employee engagement opportunities.

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