This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Customer Service Remove Maryland Remove Omnichannel Related Topics
Technology Customer Satisfaction Innovation AI CX Education Technology B2B More Related Topics >
article thumbnail

Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

FEBRUARY 1, 2023

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Gen Z have grown up with same-day deliveries for just about anything imaginable, meaning that service expectations are extremely high. This solution is easily integrated with Zendesk Support for omnichannel support.

Education 89
Education Omnichannel B2B Customer Service 89
article thumbnail

Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk

JANUARY 18, 2024

Alana Ramo, director of the Agents of Change program, explains why this work is so vital: “Zendesk helps nonprofit organizations train students with backgrounds in traditional customer service so they can enter into new careers with tech-enabled companies and access more opportunities. It also offers employee engagement opportunities.

CX 78
CX Omnichannel Technology Technology 78
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024