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Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk

It’s empowering job seekers with upskilling opportunities to enhance their access to higher-paying jobs within the technology industry and specifically with Zendesk customers. The program includes customer service training , free Zendesk Suite donations, free curriculum materials, and access to Zendesk subject matter experts.

CX 78
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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Gen Z have grown up with same-day deliveries for just about anything imaginable, meaning that service expectations are extremely high. This solution is easily integrated with Zendesk Support for omnichannel support.