SurveySensum

DECEMBER 2, 2021

Any positive integer can be deemed to be a good NPS score since it indicates the overall positive sentiments of customers towards the business. So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. They look for unique experiences in addition to great customer service.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

JUNE 15, 2023

Did you know that a whopping 75% of customers consider customer service as a key factor in their purchase decisions? It’s no wonder companies like Link Net , a telecommunication giant, have made it a top priority to boost their customer satisfaction scores. So, What is a Good CSAT Score?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Emotions influence it.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. If the switching barriers are high, the customer experience investments don’t necessarily pay off.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121

Qualtrics

JUNE 20, 2019

There are more than 11,500 Post Office branches around the UK, making it the country’s largest retail network. On the demands of the hospitality industry. Focus on every potato’ – that’s what you need to keep in mind if you want to deliver good customer experience in a restaurant. I even won a few awards along the way.

CX 44

CX Hospitality Hospitality NPS 44