Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Confirmit

SEPTEMBER 5, 2017

I researched this in my Master’s thesis a few years ago: there were no undergraduate degrees in customer experience at that time (2012), and a quick search shows me that not much has changed in 2017. DePaul, Rutgers and several others offer customer service management certificates.

Customer Experience 49

Customer Experience Education Innovation CX 49

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Join us in Washington, D.C.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51