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Meet Pete Khanna, TeamSupport’s New CEO

TeamSupport

I am a 25-year technology industry veteran. I’m from a small town in Wisconsin and went to University of Wisconsin-Eau Claire. I’m from a small town in Wisconsin and went to University of Wisconsin-Eau Claire. My specialty is in helping early stage high-growth tech companies become market leaders.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. So much of contact center efficiency hinges on using the right technology.

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Careers in Customer Experience: Demonstrating Results

Confirmit

Drexel, Pace and University of Wisconsin and numerous other brick-and-mortar and online schools offer bachelor’s degrees in customer service management, a component of CX but certainly very different from the field overall. IE School of Human Sciences & Technology in Madrid offers a Masters in Customer Experience and Innovation.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI. You’ll leave with answered to your top questions.