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Meet Pete Khanna, TeamSupport’s New CEO

TeamSupport

I’m from a small town in Wisconsin and went to University of Wisconsin-Eau Claire. This is a strategic change that will result in even more customer engagement, continuous product enhancements, innovative new products, and a leading position in the market.

Sports 59
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What is an MGA in Insurance?

Lightico

Marketing – MGAs often use their expertise to develop innovative marketing strategies. What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry. As such, they have a competitive advantage, since they know what it takes to succeed in this field.

Retail 52
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Careers in Customer Experience: Demonstrating Results

Confirmit

Drexel, Pace and University of Wisconsin and numerous other brick-and-mortar and online schools offer bachelor’s degrees in customer service management, a component of CX but certainly very different from the field overall. IE School of Human Sciences & Technology in Madrid offers a Masters in Customer Experience and Innovation.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI. You’ll leave with answered to your top questions.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. At the age of 25, Jack Barmby is the innovative founder and CEO of Gnatta , a market leading customer technology platform. Brett Remington is the Executive Director of the Wisconsin Center for Performance Excellence in Madison, Wisconsin.