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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Depending on the business, these factors can be customer satisfaction, new sales, lifetime value of customers, and first call resolution rate that should also be measured to have a good balance between efficiency and effectiveness in a campaign.

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