Callminer

AUGUST 1, 2017

Depending on the business, these factors can be customer satisfaction, new sales, lifetime value of customers, and first call resolution rate that should also be measured to have a good balance between efficiency and effectiveness in a campaign. Brett Remington. excellenceinwi. to address root cause issues. Tsahi Levent-Levi.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

TeamSupport

JUNE 29, 2018

Your help desk should be two things: easy to use, and focused on communication and customer satisfaction. If you feel that the effectiveness of your help desk isn’t what it should be, and the user experience of your customers is being affected, it may be time to consider a totally new help desk ticketing system.

Transportation 40

Transportation Healthcare Gaming Education 40