Execs In The Know

JANUARY 26, 2024

In November 2023, we surveyed credit card customers in the United States (U.S.) The research included responses from an online survey of 836 credit card customers in the U.S. Of these 836 customers, 344 (41%) had contacted customer service by phone about their credit card in the previous three months.

Net Promoter Score 52

Net Promoter Score Key Driver Analysis NPS Contact Center 52

ClearAction

NOVEMBER 11, 2022

On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. we’re reminded again.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ClearAction

JANUARY 6, 2021

Customer experience is something that occurs in customers’ perceptions. Customer experience management is what business managers do to understand and guide the matching of perceptions and performance. Customers want their journey to be trouble-free. 11) Start expecting everyone to align to customers.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77