Customer Service Retail Sentiment Analysis Social Listening 
CSAT.AI
MARCH 27, 2023
Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Social listening and behavioral analysis are helpful too. Requiring customers to open an account after they’ve filled their cart? Slow site loading?
SurveySensum
SEPTEMBER 19, 2022
Integrate insights from customers into decision-making. Reduce customer churn. Build social proof with positive reviews. Encourage customers to co-creation. Improves customer service. Voice of the customer – Visualization at various stages. Improves customer service.
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