Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

CSAT.AI

MARCH 27, 2023

Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Social listening and behavioral analysis are helpful too. Requiring customers to open an account after they’ve filled their cart? Slow site loading?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

ECXO

APRIL 10, 2024

This concept can be applied to customer experience as well. When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

CSAT.AI

NOVEMBER 9, 2022

Customer segmentation, grouping your customers by separate criteria, is helpful in many areas of your business. However, in regard to support, segmentation streamlines customer service. analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Make sure they empathize with your customers. They don’t know what their customers are going through in the current times. Social media listening tools: .

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

SEPTEMBER 19, 2022

Integrate insights from customers into decision-making. Reduce customer churn. Build social proof with positive reviews. Encourage customers to co-creation. Improves customer service. Voice of the customer – Visualization at various stages. Improves customer service.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52