Remove Customer Service Remove Sentiment Analysis Remove Structured Data Remove Text Analytics
article thumbnail

Everything You Need to Know about Text Analytics

Lumoa

Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? Text analytics helps in understanding the feedback. Topic analysis reveals topics that are most talked about.

article thumbnail

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. . Text & sentiment analysis . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .