SurveySensum

MARCH 3, 2022

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. . Text & sentiment analysis . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

CSAT.AI

SEPTEMBER 25, 2017

If you don’t have relational data or someone to analyze it, you’re not alone. But, you’ll need to get there to remain competitive in today’s customer service era. We’ll also discuss what you’ll need to implement to ensure that you have the right data in the future to begin analyzing customer sentiment or predict customer churn.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Lumoa

JANUARY 23, 2018

Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121