SurveySensum

SEPTEMBER 15, 2023

When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics. This feature unveils trends, sentiments, and pain points in service delivery. Also, it offers one-click surveys that offer customers hidden insights into their satisfaction, loyalty, and advocacy.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

NOVEMBER 13, 2023

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. It allows users to create custom dashboards for different users. It seamlessly integrates with third-party tools like Zapier.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. Monitor NPS to measure customer satisfaction and loyalty.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Text Analytics. What to do when you receive text feedback in thousands?

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. It also lets you monitor the NPS score in real-time with a fully-fledged dashboard to compare the customer experience at different touchpoints and predict churn.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

And has a lightning-fast customer support team Best Features The product is easy to use. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. SurveySparrow SurveySparrow offers user-friendly online surveys, seamless integration, extensive customization, and real-time feedback.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Lumoa

AUGUST 8, 2023

How customers rate these questions can provide critical insights into how effective a business is at meeting the needs and expectations of its customers. High CSAT scores often correlate with customer retention and loyalty, directly impacting your bottom line.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

APRIL 21, 2023

Customer reviews offer valuable insights into a product’s pros, cons, and evolution. Poor customer service Customer support is a crucial factor that builds brand trust among customers. Text Analytics : This feature helps analyze open-ended text responses from survey participants.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

JANUARY 11, 2022

Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time text analytics Superb user interface (UI) Read more: promoter.io SurveySparrow With SurveySparrow you can create exceptional online surveys to get a deep dive into your customer’s minds.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

JULY 15, 2022

It is commonly used in automotive, insurance, and BFSI industries helping them enhance their customer experience in real-time. The text analytics feature identifies the emotions behind each response and groups them accordingly. Customer service is often not that great. Comes with built-in sentiment analysis tools.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

CSAT.AI

JANUARY 30, 2019

Customer service QA challenges don’t have to ruin KPI. Ty Givens, Founder of The Workforce Pro, has over 18 years of hands-on customer care. She builds customer service teams for businesses. Bring the team together: “In QA, text analytics is a huge deal. You don’t need a customer service plan.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Customer Satisfaction Customer Service 52

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . When you have too many customer personas and a huge pool of audience, you really need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Great value for money.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Lumoa

APRIL 3, 2018

According to the same research, at least 66% of customers trust other consumer opinions posted online and according to another research , 58% of consumers said they have recently (within the past five years) began leaving more and more online reviews based upon customer service. The question is, how can you measure it?

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Text Analytics 134