The holiday survival toolkit: Deliver fantastic CX and get your employees through to January
Qualtrics
OCTOBER 24, 2019
The more recent and specific you can make it, the better, so that both you and your staff have a clear picture of typical customer goals, interests, journeys and pain points, and you can concentrate your efforts where they will have the most impact and benefit. You may also be taking on new or temporary staff to handle the peak season.
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