Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. Understanding these relationships can provide insights into customer preferences and market trends.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Intercom, Inc.

MAY 22, 2019

It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. Short on time? I started prototyping this for him.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

CommBox

NOVEMBER 22, 2022

Autonomous Communication is a new approach that combines omnichannel communication and conversational AI to provide a fully automated customer experience while keeping humans in the loop. . CSAT is The Total Number of 4 and 5 responses) / (Number of Total Responses) x 100 = % of satisfied customers. How is FCR measured?

CX 98

CX E-commerce Net Promoter Score NPS 98

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Zendesk

FEBRUARY 7, 2022

Consumer analytics provides full visibility into customer behavior. You can learn how people discover and use your products or services and how they interact with your support team. By tracking and analyzing CX metrics like Net Promoter Score® (NPS) and CSAT score, you can see where you’re excelling and where you need to improve.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64