Tech Customer Success

How tech companies are using AI to control costs amidst “year of efficiency”

Zendesk

MAY 8, 2023

With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. Reduce operational costs without degrading service quality There’s a general consensus among technology leaders that now is not the time to scale back customer support.

AI CX Customer Satisfaction Omnichannel

Increasing net retention requires an innovative approach to CX

Zendesk

OCTOBER 5, 2022

This drives a focus on quality customers rather than quantity, and a need to develop loyalty and reduce churn. In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones.

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Tech Customer Success

How tech companies are using AI to control costs amidst “year of efficiency”

Increasing net retention requires an innovative approach to CX

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