cx-service-support whitepapers customer-service-benchmark-report 
Fonolo
AUGUST 2, 2018
We deal with a lot of buzzwords and phrases that saturate the customer service industry, some of which have become a little bit tired. One in particular that we really detest here at Fonolo is “Delight your customer”. How you attend to your customers’ happiness levels and overall satisfaction requires critical thinking.
Fonolo
AUGUST 24, 2017
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for very good reason; measuring the degree to which your product / service meets customer expectations is critical to the success of your brand, regardless of the vertical or size. Understand Your Customers’ Expectations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
NOVEMBER 17, 2020
Read the Full Industry Report Here: Contact Center Trends 2021. Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. Here’s what they said. Contact Center Trends 2021.
MattsenKumar
JUNE 11, 2021
Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge. Huge Delay in answering calls.
Comm100
DECEMBER 16, 2019
At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Report: 2019 Live Chat Benchmark Report. Whitepaper: Supercharge your agents with Intelligent Assistance.
Expert insights. Personalized for you.
121 
Let's personalize your content