How to Enhance CX in Retail With Customer Feedback?
SurveySensum
JULY 20, 2023
Imagine if the next customer didn’t bother with entering the code manually and left the store feeling disappointed. If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. So, I asked a salesperson to help me. Sounds like a plan, right?
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