Fonolo

NOVEMBER 19, 2020

Our recent survey included responses from over 540 enterprise executives from around the world representing a wide range of industries, including insurance, health care, government, retail, e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. Improve CX. Happier customers.

Contact Center 162

Contact Center E-commerce Hospitality Hospitality 162

ECXO

MAY 29, 2024

The Transformative Power of Cross-Functional Teams in Upgrading CX We all know the crazy and competitive landscape we are currently living in, right? Amazon’s leadership in e-commerce, cloud computing, and AI can be attributed to its use of cross-functional teams. Let’s make some music!

CX 52

CX Innovation E-commerce Real Estate 52

1 to 1

DECEMBER 18, 2020

The COVID-19 effect Prior to the pandemic, Zak Normandin, founder and CEO of Iris Nova, the parent company of organic beverage brand Dirty Lemon , had a bustling wholesale business selling to hospitality and food services companies—many of which are now struggling to stay open. COVID has forced me to regroup and refocus.”.

Innovation 32

Innovation E-commerce CX Outlook 32

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. From answering questions to registering feedback and creating a conversational loop for effective CX management, centers are doing it all. The exponential rise in volume is an attribute of COVID-19.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Steven Van Belleghem

APRIL 20, 2021

Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. This ultimate CX classic from 2010 tells the story of Tony Hsieh and his company Zappos. Annually, $4.6

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

SEPTEMBER 22, 2016

” As an internet-based retailer, Amazon provides a great example for e-commerce professionals who want to know how they can provide customer service in mold-breaking ways. It’s our job every day to make every important aspect of the customer experience a little bit better.”

Customer Service 71

Customer Service Customer Loyalty E-commerce Customer Satisfaction 71