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NPS Customer Expectations Customer Survey Customer Satisfaction Customer Experience Management Compliance Omnichannel Customer Retention Touchpoint Customer Service More Related Topics >
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What is product-market fit? Examples and strategies to find it

Zendesk

AUGUST 22, 2023

Businesses that focus on delivering exceptional customer experiences and service are more likely to drive significant growth than those who don’t—a great product and great CX are the two key ingredients that make customers come back. You’ll have six months of unlimited access to Zendesk products to build your CX foundation.

Net Promoter Score 52
Net Promoter Score Sports Social Media Finance 52
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The CSAT: Measuring Customer Satisfaction in a Contact Center

Hodusoft

JANUARY 4, 2023

We can call these customer satisfaction measures as customer experience (CX) metrics. In this blog, we will be looking at one particular CX metric, the CSAT (customer satisfaction). Businesses directly ask the relevant consumer base to score their satisfaction with an event, product, or service to measure CSAT for a contact center.

Contact Center 52
Contact Center Customer Satisfaction Net Promoter Score NPS 52
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