Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Experience Investigators

MAY 7, 2024

Why Every CX Leader Needs to Understand (And Have a Basic Strategy About) AI Understanding AI is not just about keeping pace with technology; it’s about leading the charge in innovation and personalization and advocating for customers at the same time. As you prove your results, introduce AI in another area.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SurveySensum

NOVEMBER 23, 2023

This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Zendesk

JANUARY 25, 2024

Increase customer satisfaction According to the Zendesk CX Trends Report 2024 , 81 percent of consumers say the quick and accurate resolution of issues or complaints heavily influences their decision to purchase. Different ways to use AI in contact centers CX leaders are continuously finding new ways to use AI in customer service.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

DECEMBER 1, 2021

This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. to help you make the most of your NPS survey. .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52