SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach?

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SugarCRM

OCTOBER 24, 2023

Today’s CRM tools have been infused with predictive analytics and machine learning capabilities. For example, when a customer’s invoice is overdue, your CRM can be programmed to automatically send a reminder to the customer. So, we can confidently say that generative AI and CRM solutions go hand-in-hand.

CRM 26

CRM AI Invoicing Predictive Analytics 26

SugarCRM

NOVEMBER 16, 2023

Enhanced Support and Service : Support and service activities and processes are also critical to business development and ensuring that you deliver proper levels of CX. You need to interpret it in a fashion that helps you accelerate business growth and enhance CX. However, robust CRM tools offer a 360-degree view of your customers.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64