Confirmit

DECEMBER 21, 2016

As interest grows in global CX, VoC and VoE programs, so does demand for digestible solutions with easily recognized value. It’s satisfying to reflect on a program that was just starting out a year or two ago and now has multiple surveys, reporting, Action Management, integration with Salesforce, Text Analytics.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Leveraging Machine Learning in Conversational Analytics.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Confirmit

MAY 29, 2018

For instance tracking your relationship NPS over time gives you an indication of whether your CX initiatives are having an impact on loyalty. ” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms. How Does Net Promoter Score (NPS®) Work? Bain & Company, Inc.,

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40