Remove CXM Remove Finance Remove Structured Data Remove Touchpoint
article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. It involves creating customer touchpoints, analyzing customer feedback and data , and leveraging customer insights to build customer-centric products/services. upselling to the most loyal customers) Process changes (e.g.