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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Here are three ways businesses can use technology to maximize the value and productivity of a hybrid and remote workforce: 1. Capture, Manage and Analyze Customer Data. Ensure Your CRM Tools Are Fit for the Purpose.

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How CX Teams Can Use AI to Stay Ahead of Customer Needs

SugarCRM

Data quality impacts personalization efforts company-wide with sales, marketing, and service departments being subjected to data relevancy. However, high-performing CRM platforms now feature AI technology and automated data acquisition to improve their capabilities, accelerate CX efforts, and eliminate manual data entry.

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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.