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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. Capture, Manage and Analyze Customer Data. A data-driven approach is critical to maximizing sales, customer satisfaction , and conversion.

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How CX Teams Can Use AI to Stay Ahead of Customer Needs

SugarCRM

However, high-performing CRM platforms now feature AI technology and automated data acquisition to improve their capabilities, accelerate CX efforts, and eliminate manual data entry. Looking into the (near) future, CRM systems may feature data that users have never logged in. How AI and ML Change Companies’ Data Strategy?

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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.