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8 Keys to Better VoC Methodology

ClearAction

8 Keys to Better VoC Methodology Lynn Hunsaker VoC methodology is the starting point for buy-in and enthusiasm around customer insights. Start there and continue here in designing your VoC methodology: 9. Better VoC Methodology: Instead, use common sense and technology to evaluate every transaction. Common sense?

VOC 48
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Good Customer Experience: CX Day 2023

ClearAction

Your CX data must inform your entire organization. They need to tailor insights to Legal, Finance, Facilities, Procurement, and so on. Data informs and patterns stimulate. Go beyond data sharing via VoC dashboards. You want to instill an unquenchable thirst for CX patterns.

CX 62
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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. A vendor that cannot give you this simple request may be hiding something.” – Nestor Gilbert, Call Center CRM Software – How to Choose the Right Fit , Finances Online; Twitter: @Financesonline.