20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Lindsey Brown is the Director of Marketing and Sales at Port City Companies in Port Huron Michigan. A good first step is to implement data mining and quality software that scans call recordings in real time. Bad reviews will happen, but you have to have good ones to offset the people that are insatiable. Lindsey Brown.
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