Data Mining ML Touchpoint VOC 
ClearAction
JUNE 25, 2023
Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. You already know what ticks off customers.
ClearAction
JULY 11, 2023
It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! A customer’s experience includes a lot that is beyond touchpoints. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. It stems the tide of negative word-of-mouth.
Expert insights. Personalized for you.
62 
Let's personalize your content