Data Mining Omnichannel Social Media Voice of the Customer 
Callminer
SEPTEMBER 23, 2020
Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Gleaning data from corporate websites, news, and social media activities is a good place to start. “Forget about software that does not have omnichannel features. Work becomes easy.
DMG Consulting
APRIL 16, 2019
Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.
Callminer
AUGUST 6, 2019
Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. As more customers seek to engage businesses through other channels than voice (e.g., Social media. Know the latest call center trends.
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