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How Can Payers Improve Member Experience and Efficiency at the Same Time?

Uniphore

DECEMBER 17, 2021

Source: “ United Healthcare, Humana Top Healthcare Satisfaction Ratings ,” Nathan Eddy, Healthcare Finance, September 2021. A Forrester study found that video chat is the most emotionally successful communications channel for health plans, with. 68% of members reporting a positive experience. Understanding Customer Service Challenges for U.S.

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