Mon.May 29, 2023

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What is brand intelligence? Definition, tools & more


Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfaction.

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8 Essential Skills for CX Professionals


In today’s competitive business landscape, the ability of a brand to provide consistently positive customer experiences has become a crucial factor for success. Customers have The post 8 Essential Skills for CX Professionals appeared first on CXService360.

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5 Most Crucial Website Satisfaction Survey Questions

Zonka Feedback

Capture user feedback across your website with the right website satisfaction survey questions to enhance their experience & boost loyalty. Offering a captivative experience is at the core of customer engagement and retention. No wonder 57% of internet users believe that a business with a poorly designed website is not worth recommending.

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Implementing Post-Purchase Survey: 70+ Questions, Template & Best Practices

Zonka Feedback

Don't let sales be the endpoint of your customer journey. Instead, use post-purchase surveys to kickstart a lasting relationship that transforms your customers into repeat buyers and brand loyalists. From a business perspective, what's the most critical stage in a customer journey? The first interaction? The part where they start taking an interest in your offering?

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Manual Call Reviews? Theres a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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Website Visitor Experience Survey Questions and Examples

Zonka Feedback

Unable to turn your visitors into customers? Ask website visitor experience survey questions to gain actionable insights and implement changes to convert them into buyers. Your website users hold the key to assessing how well your website is meeting their needs. The most effective way to unlock this information is by asking relevant questions upfront.