Sat.Mar 20, 2021

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5 Quick Wins for Your Net Promoter™ Programme

Futurelab

When implementing a Net Promoter programme, many organisations grow impatient. The initial business case may look compelling, but it may take months or even years before the results from acting on customer feedback show up in the (financial) numbers. Tags: Alain Thys NPS Net Promotor Score promoters customer feedback Facebook Like. Linkedin Share Button.

NPS 100
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BIG Mistake: Are You Seeing Things In Your Customers That Don’t Exist?

Beyond Philosophy

You might be surprised to learn that when golf courses make less revenue, Disney World’s attendance goes up. You might also find it weird that Mississippi’s marriage rate correlates 99.3% with the US per capita consumption of whole milk. Perhaps most shocking is the fact that more people die of fire, smoke, and flames in years when Nick Cage is in fewer movies.