January, 2018

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Our Top 10 Customer Experience Posts of 2017

Kerry Bodine

Read this post to understand how you should incorporate internal mapping exercises into your larger journey mapping initiatives. Number 9: How “T-Rex Arms” Help Uncover Rich Customer Insights. Number 7: How To Choose A Persona For Your Journey Map. Http://kerrybodine.com/how-to-choose-a-persona-for-your-journey-map/.