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Customer experience, whose business is it?

Lumoa

source ) No wonder, customer experience is the engine of growth in 2018. Remember when you received a wrong invoice from your phone company? Remember when you received an invoice that was hardly understandable? You might argue that your company has no possible way of making an invoice mistake. That's fair.

article thumbnail

Customer experience, whose business is it?

Lumoa

source ) No wonder, customer experience is the engine of growth in 2018. Remember when you received a wrong invoice from your phone company? Remember when you received an invoice that was hardly understandable? You might argue that your company has no possible way of making an invoice mistake. That's fair.