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How Samsung stays one step ahead in the innovation race

Qualtrics

Since joining Samsung, that mentality has turned the company’s research division from a “small internal institute” into the engine room of a fast-moving and innovative company. 70% of its surveys come from internal stakeholder requests, such as post-advertising tests, mystery shopping, consumer studies, or field surveys.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. After holding multiple global leadership roles within the top Customer Research organizations, Nick Lygo-Baker founded Paradigm CX Ltd. LinkedIn : [link] /. Website : [link].