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Conversational AI: Building a Less Artificial and More Intelligent CX

Ameyo Callversations

As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers. Most industries and departments leverage the technologies broadly and widely to get and offer a better customer experience.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. Technology creates fundamental changes in business models.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.