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Conversational AI: Building a Less Artificial and More Intelligent CX

Ameyo Callversations

A bot that entertains the customer interactions over texting (or chatting) is known as a conversational ai chatbot solution , while the one serving the voice responses is known as a voice bot solution. But, it gets overlooked due to technologies such as AI, ML, NLU, NLP, Cloud. 2) Build with Empathy.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

With this new found agility and funding, Ford was able to turn its attention to creating novel projects such as the cutting edge in-vehicle communications and entertainment systems, Ford SYNC and MyFord Touch. The company is also looking into software to monitor social media and gain insight into what consumers think of its brands.