CSAT.AI

MARCH 27, 2023

Using gamification or entertaining methods of asking, along with intelligent timing of the ask, improves response rates. Social listening and behavioral analysis are helpful too. Smart surveys are one way of doing this. However, the data means little without knowing the reasons or a plan to apply it.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Fonolo

OCTOBER 10, 2018

From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

ECXO

APRIL 10, 2024

The undeniable correlation between Quantum Physics and CX Apart from the entertaining analogies I have described between quantum physics and customer experience, there is a direct connection. Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time.

CX 109

CX Customer Experience Social Media Sentiment Analysis 109

Aquire

OCTOBER 26, 2021

Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Social listening and responding is also a great opportunity for individualized engagement. Recommendations from Netflix. The customized.

CX 52

CX Artificial Intelligence Entertainment Retail 52