Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? You’re Not Alone. Marc was joined on stage by Jyl Applegate from Humana, and Balakarthik Venkataramanan from Bill.com.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Execs In The Know

MAY 2, 2022

Get Smart About VoC and Business Intelligence. While you might already use questionnaires or surveys, consider adding additional elements to your VoC program to create a more robust feedback engine. Consider elements like: SMS Surveys. 5-Star Surveys. Social media monitoring. Text & Sentiment Analytics. Email surveys.

CX 97

CX VOC Customer Journey Map Contact Center 97

Beyond Philosophy

AUGUST 9, 2016

Innovative, social techniques are core to employee VOC programs. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Just as captive customer MROCs can provide excellent information, much the same can be said for employee MROCs.

Non-Profits 60

Non-Profits Social Media B2C VOC 60

CX Journey

DECEMBER 11, 2014

But if you want to understand whether your VoC data is accurate, this could be an indicator that it’s not. For B2B companies collecting VoC data, there are often many more facets to the story - it’s a complex, choose-your-own-adventure kind of tale! These metrics really only scratch the surface of measuring the customer experience.

B2B 62

B2B VOC Start-ups Sports 62