Remove Gaming Remove Machine Learning Remove Sentiment Analysis Remove Social Listening
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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

ECXO

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

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