Lumoa

JUNE 14, 2023

Customer Sentiment Analysis Tools Gone are the days when you had to manually comb through customer feedback or comments to determine their sentiment. So start exploring the possibilities of QR codes to bring your customer service game to the next level.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Using machine learning, natural language processing (NLP), and automation technologies, AI’s potential is seemingly limitless. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

UJET

DECEMBER 10, 2020

Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

Intercom

MAY 31, 2023

Fine-tuning can save time and resources by using general models instead of training new ones from scratch, and it can also reduce the risk of overfitting, where the model has learned the features of a small-ish training set extremely well, but it’s unable to generalize to other data.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

C3Centricity

SEPTEMBER 24, 2017

Coca-Cola is probably the best known for this with sponsorships including American Idol, Apple iTunes, BET Network, NASCAR, NBA, NCAA, and the Olympic Games. Therefore technology is used to enable quicker and deeper integration and analysis of all the information flowing into an organisation.

Technology 48

Technology Technology Manufacturing Transportation 48

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Fonolo

FEBRUARY 2, 2023

In the call center world, efficiency is the name of the game. Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. Customers are looking for faster results without sacrificing quality of service.

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

TeamSupport

DECEMBER 18, 2023

In 2024 we're launching TeamSupport AI , a suite of tools powered by machine learning that will provide sentiment analysis, suggested solutions, and other game-changing features. Learn more: schedule a demo with us today. Looking for more ways to level with your customers?

Sentiment Analysis 59

Sentiment Analysis Machine Learning Gaming Start-ups 59

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Comm100

DECEMBER 16, 2019

This slide share summarizes their key findings on how late adopters can transform their customer experience by adding live chat to their CX mix and how those who’ve been using live chat for years can up their game with the most modern capabilities they didn’t know they were missing, but soon won’t be able to live without.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98