CSAT.AI

NOVEMBER 13, 2019

Business challenges are like levels in a game. You can’t create an effective customer service experience without talking QA (not to be confused with QQ in gaming, which is crying like a baby). It is necessary to have actionable data to continually make advancements and remain competitive in a constantly changing customer service game.

Gaming 52

Gaming Customer Service Sentiment Analysis Artificial Intelligence 52

CSAT.AI

SEPTEMBER 20, 2018

A scoreboard in a game let’s the players know where they stand and let’s the coach know how to best work the team. Similarly, measurable metrics keep Customer Service Reps heads in their game and help their Managers plan for the win. What other factors affect the game? These include: Technical fouls: Internet going down.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

ECXO

APRIL 10, 2024

Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data. This leads to stronger relationships and greater customer loyalty.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Fonolo

DECEMBER 1, 2022

We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. .

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty – VOZIQ. Sentiment analysis is one factor determining the sale, making it essential for businesses to decode the sentiments of their customer base. Winning in Loyalty -McKinsey Company.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty – VOZIQ. Sentiment analysis is one factor determining the sale, making it essential for businesses to decode the sentiments of their customer base. Winning in Loyalty -McKinsey Company.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

CSAT.AI

JULY 19, 2023

Adjust product and services to match consumer needs as they evolve rather than trying to play a costly game of catch up. The post Consumer Rage On The Rise: 3 Ways To Support Agents appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Provide up to date self-help options.

Sentiment Analysis 74

Sentiment Analysis AI Contact Center CX 74

CSAT.AI

MARCH 15, 2023

As children and young adults this generation saw the fall of the Berlin Wall, the rise of the personal computer, the Challenger disaster, the Gulf War, cable TV, video games, 9/11, gay marriage, election of the first black President among other historic shifts.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights. Once installed, the app adds a convenient “Refine” button to the text editor.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

CSAT.AI

JULY 10, 2019

Alienware , a high-end gaming company, has a customer base that evolved with them. No longer just for teenage ‘bros’, their gaming audience has grown up and so has the brand. Women make up half of their gaming audience and now their average customer is in their 30s. Most brands have a definable customer base.

Contact Center 69

Contact Center Sentiment Analysis Gaming B2C 69

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. Octopia (Support) is a game-changer for seamless marketplace communication and efficient order management.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

SurveySensum

JULY 12, 2019

Any data is a fair game when it comes to improving customer retention but getting an insightful analysis of the sentiment of customers is the hurdle for most of the organizations. With text and sentiment analysis, that too real-time, this problem will be solved once and for all.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

Hodusoft

DECEMBER 21, 2023

Innovative features such as sentiment analysis and speech recognition are instrumental in elevating customer engagement, resulting in higher satisfaction rates. Revolutionizing their customer service game, these three industry leaders harnessed the potential of cutting-edge Call Center Software to boost FCR.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Lumoa

JUNE 14, 2023

Customer Sentiment Analysis Tools Gone are the days when you had to manually comb through customer feedback or comments to determine their sentiment. So start exploring the possibilities of QR codes to bring your customer service game to the next level.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Lumoa

FEBRUARY 14, 2024

Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part. Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion.

Customer Experience 83

Customer Experience ML Social Media CX 83

TeamSupport

AUGUST 3, 2018

3) Utilizing sentiment analysis to know instantly which conversations need attention – Even the best customer success teams have days when ticket volumes are through the roof. Don’t let competitors swoop in and capitalize on these moments, instead utilize sentiment analysis technology to prioritize responses.

B2B 56

B2B Sentiment Analysis B2C Customer Retention 56

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. This tool comes with features like advanced targeting, dynamic insight reporting, sentiment analysis, and more that enable businesses to gain a better understanding of their customers. So, what’s the solution here? → A robust website feedback tool.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

CSAT.AI

APRIL 24, 2019

Take some tips from this superhero’s motto and raise your customer service game. With over $3 trillion in buying power it is worth it to aim high to reach them in the customer service game. Shift customer to business interaction from hassle to play with apps, interactive websites, and games with prizes or points.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. With its versatile surveys and real-time insights, it elevates your feedback game. Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

CSAT.AI

OCTOBER 23, 2019

Video game FAQs are a great example using hints, step by step instructions, and allowing the player to interact with the FAQ. appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Videos have entered the world of the FAQ. But there are 2 white cables!!).

Customer Service 52

Customer Service Sentiment Analysis Government Contact Center 52

TeamSupport

AUGUST 3, 2018

3) Utilizing sentiment analysis to know instantly which conversations need attention – Even the best customer success teams have days when ticket volumes are through the roof. Don’t let competitors swoop in and capitalize on these moments, instead utilize sentiment analysis technology to prioritize responses.

B2B 40

B2B Sentiment Analysis B2C Customer Retention 40

CSAT.AI

MAY 8, 2019

They talked about how cool the most recent “Game of Thrones” episode was, and then Beth closed the window. The post Disrupt Live Chat – 3 Considerations on How to End Interactions appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Beth thanked him.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

CSAT.AI

MARCH 20, 2019

Some companies have upped their customer service game and are killing it. Step up the self-serve game! The post Trends in Customer Experience show Agents Need Support appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Greater Expectations. Integration.

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

CSAT.AI

JUNE 12, 2019

Old Spice is still kicking it with an interactive online game called Big Lavender, to boost their new lavender scented body wash (wait…what was that about not smelling like a lady again? The love of these ads brought love to the product. I like lavender.). Give it a try. Let us know on Facebook or Twitter.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

Intercom

SEPTEMBER 5, 2023

From swiftly handling common queries to assisting human agents in tackling complex issues, generative AI chatbots have swooped in and changed the game of customer support in just a matter of months. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency.

AI 52

AI ML Sentiment Analysis Scorecard 52

Confirmit

MARCH 19, 2018

For many research companies this is a game changer! Automatically categorize and analyze sentiment from respondents’ free text comments : The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet.

Text Analytics 49

Text Analytics Sentiment Analysis Gaming Technology 49

SurveySensum

JUNE 19, 2023

Trust me, these tips are game-changers. So you need to stay proactive by implementing regular check-ins, sending post-purchase surveys, and using sentiment analysis tools to understand how your customers feel and spot areas where you can make things even better.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Pros In-built sentiment analysis and text analytics tools Has a huge library of survey questions Advanced targeting based on users’ actions, time, etc. It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Zendesk

JANUARY 25, 2024

With AI, you get innovative tools that make this less of a guessing game. With AI for customer service , you get AI-powered knowledge management, intelligent routing and triage, and sentiment analysis—everything you need to level up your call center. Start a free trial of Zendesk today.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

JANUARY 12, 2024

It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. This article aims to provide actionable insights into humanizing customer feedback processes.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

UJET

DECEMBER 10, 2020

And just like in a basketball game, there are a variety of ways Virtual Agents can get the ball to the hoop. Using sentiment analysis, an AI feature considered “deep learning,” UJET Virtual Agents are able to identify if a caller is stressed or frustrated based on the tone of their voice.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And just like in a basketball game, there are a variety of ways Virtual Agents can get the ball to the hoop. Using sentiment analysis, an AI feature considered “deep learning,” UJET Virtual Agents are able to identify if a caller is stressed or frustrated based on the tone of their voice.

ML 72

ML Customer Service AI Sports 72

SugarCRM

OCTOBER 11, 2022

It’s a game changer for sales teams looking for ways to increase efficiency and gain a competitive edge without investing in extra sales staff or resources. Sentiment Analysis takes the guesswork out of the picture, flagging at-risk accounts without making you sift through individual emails and interactions.

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

CSAT.AI

MAY 1, 2019

What influencers can you take tips from to up your millennial marketing game? The post To Win Millennial Customers Understand Them Don’t Mock Them appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Millennial Customers want to buy from ethical businesses.

Entertainment 52

Entertainment Social Media Sentiment Analysis Omnichannel 52

CSAT.AI

NOVEMBER 28, 2018

The businesses who don’t realize this and try to do everything as they always did this will go the way of Blockbuster when streaming services like Netflix entered the game. But business is a living entity that is constantly evolving. Crash and burn. Customers desire transparency from the businesses they buy from now more than ever.

Customer Service 52

Customer Service CRM Sentiment Analysis Start-ups 52

Qualtrics

JANUARY 28, 2020

The company is able to collect feedback beyond surveys, run text and sentiment analysis on their data, and take action on customer insights to close feedback loops. Improve your follow-up game. A strong follow-up game can even be the difference between retaining someone and losing them. Improve CX with automation.

Sentiment Analysis 24

Sentiment Analysis Close the Loop Gaming Social Media 24